Important Notice: Authenticity & After-Sales Service Policy
Due to the circulation of counterfeit products in the market and reported attempts to swap these for genuine items, Music Plaza has implemented a strict verification policy to protect our customers and the integrity of our inventory.
Eligibility for After-Sales Service: Support, returns, or exchanges are provided exclusively for items purchased directly from musicplaza.com. To be eligible for service regarding defects or missing items, a clear and valid Unboxing Video is strictly required.
Unboxing Video Requirements: To be considered valid, the video must adhere to the following criteria:
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Initial State: The video must start before the shipping box is opened (showing the original sealed tape).
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Uninterrupted Footage: The video must be one continuous, unedited take. Any cuts or pauses in the footage will void eligibility.
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Clear Visibility: The package and the product must remain completely within the camera frame at all times. If the item leaves the screen during the process, the video will not be accepted as valid proof.
By purchasing from our store, you acknowledge and agree to these terms to ensure a fair and secure transaction for all.
MERCH BONUS EVENT 🎁
If you purchase MERCH worth $60 (before tax & shipping) or more, you will receive one set of two real-touch photocards, randomly selected from a total of four set(8 photocards in total).
Please note: The purchase amount of SKZOO PLUSH Original Ver. and SKZOO PLUSH Mini Ver. is not included in the calculation of the MERCH benefit amount.


