Music Plaza FAQ

For email inquiries, please email at support@musicplaza.com and we will get back to you as fast as we can. Please always provide order number (#mps…) when emailing about a specific order.

What is Music Plaza?

How do I register for an account?

How do online store rewards work?

Where is my order?

What about pre-orders?

Where is my poster?

Does my purchase count towards Hanteo/Gaon charts?

What is in-store pickup?

When is my in-store pickup ready?

How can I cancel my order?

How can I adjust my order/address?

Will you restock an item that is currently out of stock soon?

Do you have (requested item) at the local store?

When am I eligible for free shipping?

Do you ship internationally?

What is the difference in shipping methods?

How can I return my item for an exchange or refund?

My item is damaged! What should I do?

My item is defected internally/missing items! What should I do?

What are preorder benefits?

Does this album come with photocard, etc. inside?

How long will it take to receive an email response?

Can I request for my bias version/poster?

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