Music Plaza FAQ

For email inquiries, please email at support@musicplaza.com and we will get back to you as fast as we can. Please always provide order number (#mps…) when emailing about a specific order.

What is Music Plaza?

How do I register for an account?

How do online store rewards work?

Where is my order?

What about pre-orders?

Where is my poster?

Does my purchase count towards Hanteo/Gaon charts?

What is in-store pickup?

When is my in-store pickup ready?

How can I cancel my order?

How can I adjust my order/address?

Will you restock an item that is currently out of stock soon?

Do you have (requested item) at the local store?

When am I eligible for free shipping?

Do you ship internationally?

What is the difference in shipping methods?

How can I return my item for an exchange or refund?

My item is damaged! What should I do?

My item is defected internally/missing items! What should I do?

What are preorder benefits?

Does this album come with photocard, etc. inside?

How long will it take to receive an email response?

Can I request for my bias version/poster?

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★ Judge.me Reviews

Let customers speak for us

6393 reviews
96%
(6157)
3%
(204)
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(5)
Great music!

As always, A.C.E doesn't disappoint. Fantastic songs. I really like 'Do It Like Me'. And the album comes with 1 photocard (I want to collect them alllll! lol) and a cute sticker.

Amazing!

I love it sooo much! i got namjoon for the lenticular💞💞

STAN DREAMCATCHER

this album is amazing stan my underrated girls

Amazing

fast shipping and safely packaged would buy from again!!

Amazing!!

This was my first tbz album and I love it! Tbz have really amazing music! Never disappoints.