Music Plaza is operated and based in Koreatown, Los Angeles to provide official released Korean Music goods, CDs, and merchandise across the diverse clientele of fans straight to their door. We receive our items directly from Korea.
We operate an online store (musicplaza.com), an eBay store, an Amazon store, and a single local Music Plaza store located in Koreatown Plaza in the heart of Koreatown, Los Angeles.
Please go to top right of home screen and you can begin registration there.
**When ordering with us, please make sure you are filling in all information (correct addresses, email, and name) correctly and choosing the correct SHIPPING METHOD. Failure to do so may cause delay or issues with your order.
ONLINE STORE AND LOCAL STORE REWARDS ARE OPERATED AND HANDLED SEPARATELY AND INDEPENDENTLY. We cannot transfer rewards between local and online stores.
When you sign up for an account, please look in bottom left for the black box labeled V.I.P. Reward Program. Purchasing with us, referring friends, and sharing on social media can earn points towards special rewards and discounts.
For new pre-order items, it will depend on release date and when the shipment arrives from Korea. Although an album might be released in Korea on a specific day, keep in mind that we have to wait for the shipment to arrive of pre-ordered albums from Korea from that day, which can take up to a week. We then process and sort through all preorders for delivery.
We ship posters separately from albums a little bit later in a poster tube. We never send posters folded.
We will ship a majority of albums first in bulk, and then shift to processing all posters for delivery all at one time to ensure accuracy and efficiency (although posters are delivered later than the albums). We ask for your patience while waiting for posters.
For poster tracking, it is processed manually so an automated tracking notice is NOT sent. You can always email email@example.com to request it.
Please be aware that delivery services may be unable to deliver poster tubes due to lack of a secure location, so check with neighbors or look for a delivery notice if you feel like it should have already arrived, or contact us.
** Large order volumes can cause unexpected delays**
Yes you are supporting them! Album sales are counted for Hanteo and Gaon, but not in real time. To further explain, our purchases of the albums from our suppliers in Korea are already counted towards charts, so your purchase with us counts in advance before you even place your order.
For preorders, our pre-order count totals are given to affiliated partners and contribute to charts.
If you are local to the Los Angeles area and want to avoid shipping, you can choose the option to pick up your item in-store. There is no charge. You will be sent an email notification that your order is ready, so please make sure to provide your email. There is no time limit for in-store pickup, but please do reach out to us if you expect to not be able to pick it up within 1 week of receiving email notification.
**This is ONLY for our individual physical store located in Koreatown Plaza, so if you are out-of-state, this option does NOT apply unless you are visiting Los Angeles around the time your order is ready (please leave a note if this applies to you). Please reconfirm your order and shipping method when checking out.
Most in-store pickup items are ready after 24 hours and held for a week. You will receive an email from us when it is ready. Please feel free to call the store at 213-385-4725 to check the status in advance.
For preorders, you will receive a pick-up email as well.
**If you are not able to pick it up in a week, we are able to accommodate within a reasonable time length as long as you let us know in advance. If you can no longer pick up, let us know and we can switch to shipping to your residence.
Once you realize you want to cancel your order, please email us IMMEDIATELY. We can only cancel it from our end. Delay of cancellation notice by you can result in your order being sent out if it has already been processed. Please provide order number that starts with #mps when contacting us.
Customers are unable to adjust order after it has been processed; we can only do this from our end. Some modification requests are possible based on type of adjustment. Please email as soon as possible with your order number and what your request is, and we will try our best to fulfill your request.
**If you want to adjust but your order is already in process to be delivered, there may be a possibility your adjustment request(s) cannot be fulfilled since it could be too late.
We continuously receive shipments from Korea and update our website as we receive more information. Please check back on our website for updates or sign up for restock notification email. Feel free to inquire if necessary.
Our online store and physical store in Koreatown are operated independently so for any inquiries about in-store stock, please feel free to call the store at 213-385-4725 or follow the store'sinstagram at @musicplaza_la
Special items will be qualified for free shipping, and it will specifically state in product description and/or title.
**However, if your order contains items that do not have free shipping, shipping will apply to those items. The item with free shipping will not have shipping charges and will not contribute to your overall shipping charges.
We do ship worldwide, but shipping costs and shipping time varies greatly depending on location, item size (album vs. lightstick), and quantity. Most international order recipients are contacted first if any additional action is necessary.
USPS (United States Postal Service) Media Mail is our standard shipping method, as it is the most cost-effective to transport items like albums, photobooks, and other media items. Lightsticks and related items are NOT available for Media Mail.
UPS (United Parcel Service) is a privately run delivery-company that costs a little more, but has been known to be more trustworthy/reliable.
Each company has various levels of shipping speed, please choose accordingly.
**Expedited shipping does not include day of purchase/weekends (non-business days).
When we package orders, we ensure that it is safely wrapped and there is no external damage. We are not liable for damage caused by delivery services while in transit to you or internal defects by manufacturer. Please contact us for further inquiry.
As we receive and send our albums completely sealed, we cannot tell how it is like inside. There are rare cases when there are defects and missing items due to production and distribution in Korea, but we resend items based on exterior. Please send pictures and email us at firstname.lastname@example.org and we will work on resolving your order.
When albums are released, extra official items may be given with the album such as card sets, stickers, stands, etc. Additionally, you can purchase the ALBUM + POSTER SET to receive a poster. However, this is specific to only preorder period, which is a limited time length.
We cannot always tell, but most likely they will. However, there may be cases when photocards/etc. are no longer given in certainolder albums due to stopped printing from Korean manufacturers/not first press.
Due to the amount of orders daily, it is not always possible to fulfill bias requests, especially if album covers do not show any indication of individual member. Individual bias poster requests are more feasible, but also not guaranteed. However, feel free to leave a note when ordering as it does not hurt to try.
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