Music Plaza FAQ

For email inquiries, please email at support@musicplaza.com and we will get back to you as fast as we can. Please always provide order number (#mps…) when emailing about a specific order.

What is Music Plaza?

How do I register for an account?

How do online store rewards work?

Where is my order?

What about pre-orders?

Where is my poster?

Does my purchase count towards Hanteo/Gaon charts?

What is in-store pickup?

When is my in-store pickup ready?

How can I cancel my order?

How can I adjust my order/address?

Will you restock an item that is currently out of stock soon?

Do you have (requested item) at the local store?

When am I eligible for free shipping?

Do you ship internationally?

What is the difference in shipping methods?

How can I return my item for an exchange or refund?

My item is damaged! What should I do?

My item is defected internally/missing items! What should I do?

What are preorder benefits?

Does this album come with photocard, etc. inside?

How long will it take to receive an email response?

Can I request for my bias version/poster?

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★ Judge.me Reviews

Let customers speak for us

2777 reviews
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I’m now concert ready thanks to Music Plaza!!

I love it!

Can't wait to see Nct in San Jose! The lightstick is actually really pretty in real life.

Real Army Bomb

This is the REAL DEAL! I had a bad experience with Amazon and ended up getting a fake one which was really upsetting. When I heard that MusicPlaza had reals ones, I was so happy and immediately ordered one! It's definitely worth getting your Army Bomb here. It makes me feel a lot better to know that each one is checked to make sure that they work. It's also a lot cheaper than buying it off Amazon.

Best seller

Promptly responded to my question and delivered as promised. My experience with Musicplaza was very pleasant. Definitely I'll purchase again from them.

Perfect Army Bomb!!!

Its my first Army Bomb and I'm extremely satisfied with it. Works perfectly and can't wait to use it at the concert!!