Music Plaza FAQ

For email inquiries, please email at support@musicplaza.com and we will get back to you as fast as we can. Please always provide order number (#mps…) when emailing about a specific order.

What is Music Plaza?

How do I register for an account?

How do online store rewards work?

Where is my order?

What about pre-orders?

Where is my poster?

Does my purchase count towards Hanteo/Gaon charts?

What is in-store pickup?

When is my in-store pickup ready?

How can I cancel my order?

How can I adjust my order/address?

Will you restock an item that is currently out of stock soon?

Do you have (requested item) at the local store?

When am I eligible for free shipping?

Do you ship internationally?

What is the difference in shipping methods?

How can I return my item for an exchange or refund?

My item is damaged! What should I do?

My item is defected internally/missing items! What should I do?

What are preorder benefits?

Does this album come with photocard, etc. inside?

How long will it take to receive an email response?

Can I request for my bias version/poster?

BACK TO TOP
★ Judge.me Reviews

Let customers speak for us

6792 reviews
96%
(6545)
3%
(215)
0%
(18)
0%
(9)
0%
(5)
ATEEZ Never Disappoint

I've loved all their albums thus far and, seeing as how they get better with each release, I know they'll continue to rise. Check them out if you haven't already!

Support!

Loved the album so I needed the poster. They're awesome :D

Stan Loona!

The album came in perfect condition. The photo book is such high quality. I love it.

Excellent

The album came in perfect condition. The photo book is such high quality. I love it.

T
NCT DREAM 3RD MINI ALBUM [ WE BOOM ]
T.l.t.i.c.q.a.w.n.d.❤.
love this site

I don’t know what to say but I love that it came quick ❤️❤️