Store Return Policy
We try our best for your satisfaction with all Music-Plaza.com's merchandise! You may return items or package with it's original packaging within 10 days of delivery for a full refund. We will refund the shipping cost only if the return is a result of our error. If the return is not result of our error, the shipping and handling charge will be charged even though shipping & handling were free when customer placed the order. Please be informed that MusicPlaza.com can process returns and refunds only for item(s) purchased from Music-Plaza.com. You can expect a refund in the same from of payment originally within 7 to 12 business days of our receiving your return. (We only accept returns through mail ONLY, PLEASE DO NOT BRING RETURNS TO OUR LOCAL STORE!!).
Damaged or defective items
If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after we receive returned the damaged or defective product (No additional shipping or handling fees for replacement shipments). Any damages or alterations caused by the customer are not eligible for replacement. Refund will be issued in the same from of payment originally used.
When returning package(s), customer must contact Music Plaza via e-mail only for Return Authorization Number and must follow the Music Plaza's instruction on how to return the package (We will not accept any phone calls and returned package(s) without return authorization number). Please be informed that we can refund shipping costs only if the return is a result of our error. (We only accept returns through mail ONLY, PLEASE DO NOT BRING RETURNS TO OUR LOCAL STORE!!)
Special order or Back-order
Special orders or back-ordered item(s) are re-stocked within approx. 2 weeks(Time can vary). You will be notified of your special order or back-order status within 30 days of your inquiry. (We will send you an update via email.)
Credit Card Safety Protection
Music Plaza uses the latest technology to protect your credit card information. All your transactions are secured by a 128-Bit encrypted Secure Socket Layer. Your credit card or private information will not be released to anyone. You may also fax or email your card information to us.
Shipping & Handling
All ordered item(s) will be shipped via USPS or UPS within 24 hours of receipt of your order. (during business days excluding Sat, Sun & Holidays). Our standard shipping Methods (USPS & UPS) are fully trackable . It is very necessary to protect your package from any unexpected incident (lost package by carrier etc,,). Please be aware of that the carrier might request a signature of receiver for prompt delivery and protecting both customers and Music Plaza. For any Next-Day, Second-Day, Thee-Day Delivery, the days will be counted from the shipped date.
We are not responsible for any returned package(s) due to incorrect address, absence at the time of the delivery, and other reasons that caused by customers.
All packages come with a tracking number via USPS and UPS. PLEASE NOTE that we are NOT LIABLE for packages once they have been delivered and are reflected as such on the tracking number.
During Checkout:
Please note that mixed orders of CDs + Merchandise + Posters (CD+Poster versions are exempt) will NOT qualify for USPS Media Mail. If you would like to select Media Mail as your preferred method of shipping, please make TWO SEPARATE transactions - one for albums and another for merchandise+posters. Posters and merchandise can be shipped out via USPS First Class or Priority.
For Returned Package(s):
We are not responsible for any returned package(s) due to incorrect address, absense at the time of the delivery, and other reasons that caused by customers. We will re-send the package(s) and the customer will be charged full price of Shipping & Handling for re-sending the package(s) . Customer may cancel the order(s) due to returned package(s) but the shipping & handling charge would be still remaining of full price.
Carrier Service
Music Plaza provides UPS as a carrier service. UPS provides fully track-able, reliable services. Please be advised that the carrier might request a signature of receiver for prompt delivery and protecting both customers and Music Plaza.
Music Plaza also provides USPS as a carrier service. Please note that Music Plaza also not responsible for the package that sent via USPS unless that package has been insured.
We are not responsible for any returned package(s) due to incorrect address, absence at the time of the delivery, and other reasons that caused by customers.
For more information on shipping rates email info@music-plaza.com.
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