Store Policies

STORE POLICIES

PLEASE READ AND CONSIDER THESE POLICIES BEFORE PLACING AN ORDER!

Unboxing Video Requirement for Claims

To ensure a fair and quick resolution for any issues with your order, Music Plaza requires a clear, uninterrupted unboxing video as proof for the following:

• Damaged Items (Internal inclusions like photocards, posters, or electronics).

• Missing Items (Inclusions missing from inside a sealed album or items missing from the shipping box).

• Wrong Items Received.

The video must meet the following criteria:

1. Unopened Package: The video must start before the shipping box or mailer is opened. All sides of the package and the shipping label must be clearly visible.

2. No Edits: The video must be one continuous, uncut take. We cannot accept videos that have been edited, paused, or cut.

3. Clear Visibility: All items must be unboxed within the camera frame so the condition can be verified as they are removed.

Please Note: Photo evidence alone is not sufficient to process a claim. Unfortunately, without a valid unboxing video, we are unable to fulfill requests for replacements, refunds, or store credit.

Store Return Policy

At Musicplaza.com, we strive to ensure your complete satisfaction with every purchase. If you need to return an item, please do so within 14 days of delivery. Returned items must be in their original, unopened, and unused condition, free from any damage.

Refunds will be issued for the item(s) only and exclude shipping costs, unless the return is due to an error on our part. If the return is not a result of our error, shipping and handling charges will apply, even if the order initially qualified for free shipping.

⚠️ A 15% restocking fee will be applied for returns due to:

• Undeliverable address

• Absence at the time of delivery

• Refusal of delivery

• Purchasing the wrong item

• Change of mind

Please note that Musicplaza.com can only process returns and refunds for items purchased directly from our website. Refunds will be issued to the original form of payment within 7–12 business days after we receive your return.

(We only accept returns through mail ONLY, PLEASE DO NOT BRING RETURNS TO OUR LOCAL STORE!!).

🎵 LP Vinyl Record Return Policy

We take great care in handling and packaging all LP vinyl records to ensure they arrive in excellent condition. Due to the nature of vinyl media and collector demand, all LP vinyl record sales are final. Please review the following policy carefully before making your purchase.

1. Non-Returnable & Non-Refundable Items

All LP vinyl sales are final. We do not accept returns or exchanges for the following reasons:

• Buyer’s remorse or change of mind

• Minor cosmetic imperfections (e.g., corner dings, slight seam splits, light jacket wear)

• Sound quality or playback issues caused by personal equipment or handling

2. Damaged or Defective Items

If your LP arrives significantly damaged during shipping or has a verified manufacturing defect, please contact us within 3 business days of delivery.

To be eligible for review, please provide:

• An unboxing video from the start of opening the package

• Clear photos of the outer box, shipping label, and damaged areas

• A video showing the issue (for defective or warped records)

Once verified, we will determine whether a replacement or store credit will be issued.
Unauthorized returns will not be accepted.

3. Return Conditions

If a return is approved, the LP must be:

• Unopened and unused

• In its original packaging, including shrink wrap, inserts, and stickers

Opened records are not eligible for return or refund unless the defect is verified by our team.
Customers are responsible for return shipping costs, unless the issue was caused by our error.

4. Limited Edition & Pre-Order Vinyl

All limited edition, pre-order, or special-release LPs are strictly non-returnable and non-refundable.
Replacements will only be provided if the item arrives damaged and replacement stock is available.

5. Final Decision

We reserve the right to refuse any return that does not comply with this policy.
Our determination regarding eligibility, defect verification, and refund or replacement status is final.

Cloth & Fabric Item Return Policy

1. Time Restrictions:

• Return Window: Items must be returned within 7-14 days of purchase.
• Final Sale: Clearance, sale, or promotional items are non-returnable.

2. Condition Requirements:

• Original Condition: Items must be unworn, unwashed, and in original packaging with tags attached.
• No Signs of Wear: Returns showing signs of wear, damage, stains, or odors will be rejected.

3. Proof of Purchase:

• Receipt Required: Returns must be accompanied by the original receipt or order confirmation.
• No Receipt, No Return: Returns without proof of purchase will not be accepted.

4. Product Restrictions:

• Non-Returnable Items: Underwear, swimwear, and personalized items are non-returnable due to hygiene reasons.

5. Refund Methods:

• Store Credit Only: Refunds are issued as store credit, not back to the original payment method.
• Restocking Fee: A restocking fee (e.g., 15-20%) applies to certain returns.

6. Return Shipping Costs:

• Customer-Paid Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

7. Authorization Process:

• Pre-Approval Required: Returns must be pre-approved through customer service before being sent back.

Light sticks are non-refundable. 

Light Stick Quality Control & Return Policy

All light sticks undergo thorough testing and inspection by the Music Plaza Quality Control Team before being shipped. As these items are imported from overseas, they are initially opened for testing to ensure they function properly.

However, if a light stick is damaged or malfunctions during transportation or for other reasons, returns will be accepted within 10 days from the delivery date for exchange purposes only.

Return Conditions:

• Returned items must be in their original condition without signs of use, misuse, or alteration and must include all original components.

• Items that do not meet these conditions will not be accepted and will be returned to the customer at their expense.

• Non-official, counterfeit, or items not purchased from Music Plaza will not be accepted and will be sent back at the customer’s expense.

🚨 Returns are accepted by mail only! Please do not bring returns to our local store.

DAMAGED OUTER BOX

 The outer box of the product is for protective purposes only and is intended only for the actual product inside the package. Although we have a quality control team that checks every item before shipping, Music Plaza is not responsible for minor scratches, bends or damage to boxes that occur during transit.

When returning package(s), customer must contact Music Plaza via e-mail only for Return Authorization Number and must follow the Music Plaza's instruction on how to return the package (We will not accept any phone calls and returned package(s) without return authorization number). Please be informed that we can refund shipping costs only if the return is a result of our error. (We only accept returns through mail ONLY, PLEASE DO NOT BRING RETURNS TO OUR LOCAL STORE!!)

Special orders or backordered item(s) are re-stocked within approx. 2 weeks(Time can vary). You will be notified of your special order or backorder status within 30 days of your inquiry. (We will send you an update via email.)

Cancellation Policy

Effective March 5th, 2021, a 15% restocking fee will be applied to all canceled orders, including pre-orders. Pre-order cancellations will also incur a 15% reprocessing fee. Please ensure your decision to purchase an item is firm before proceeding.

Music Plaza uses the latest technology to protect your credit card information. All your transactions are secured by a 128-Bit encrypted Secure Socket Layer. Your credit card or private information will not be released to anyone. You may also fax or email your card information to us.

Store Pickup Policy

At musicplaza.com, we offer a convenient store pickup option for your online purchases. Please review our pickup policy below:

Pickup Timeframe

• Orders must be picked up within 14 days from the date of notification that your order is ready for pickup.

• After 14 days, unclaimed orders may be canceled, and a restocking fee may apply.

Pickup Requirements

• Customers must present a valid photo ID and the order confirmation email at the time of pickup.

• If someone else is picking up the order on your behalf, please provide their name in advance, along with their photo ID upon pickup.

Failure to Pick Up

• Orders not picked up within the 14-day period will be subject to cancellation.

• If you need additional time, please contact us before the deadline to request an extension.

For any questions, feel free to reach out to our customer service team at (310} 819-8550 or email us at support@musicplaza.com.

Shipping & Handling Policy

All orders are shipped via USPS, UPS, or FedEx. We strive to process and ship all items within 48 hours of receipt, provided the order is placed before 12:00 PM Pacific Standard Time on business days (excluding Saturdays, Sundays, and holidays).

Please Note:

• Processing Times: While we aim for a 48-hour turnaround, order processing times are not guaranteed. Factors such as unexpected high order volumes, new release cycles, or environmental circumstances may impact our ability to ship within this window.

• Delivery Impacts: High order volumes may subsequently affect overall delivery times.

• Shipping Costs: Please be advised that shipping costs will not be reimbursed due to delays in processing or carrier transit times.

Unlike USPS, our standard shipping method (UPS or FedEx) is fully trackable and fully insured. This is necessary to protect your package from any unexpected incidents, such as a lost package by the carrier. Please be aware that the carrier might request a signature from the receiver for prompt delivery, ensuring the protection of both customers and Music Plaza.

Processing times are not to be taken as shipping times, and although we try our best to ship out the day of for orders with Next Day, 2nd Day, and 3-Day shipping methods, it will not be guaranteed. 

We are not responsible for any returned package(s) due to incorrect address, absence at the time of the delivery, and other reasons that caused by customers

"All packages are labeled with a tracking number provided by USPS, UPS, and FedEx. It's important to note that once a package has been delivered and is confirmed as such on the tracking number, we are not held liable for any further matters concerning the package."

Please note that mixed orders of CDs + Merchandise + Posters (CD+Poster versions are exempt) will NOT qualify for USPS Media Mail. If you would like to select Media Mail as your preferred method of shipping, please make TWO SEPARATE transactions - one for albums and another for merchandise+posters. Posters and merchandise can be shipped out via USPS First Class or Priority.

For Returned Package(s): Music Plaza is not responsible for packages that are returned to us due to reasons caused by the customer, including but not limited to:

• Incorrect or incomplete shipping address
• Missing apartment, suite, or unit number
• Invalid street number, street name, or ZIP code
• Recipient moved or no longer resides at the address
• "No Such Number" or "No Such Address" reported by the carrier
• Failure to claim the package
• Recipient unavailable or refusal of delivery
• Any other delivery issue resulting from customer-provided information

Reshipping Returned Packages

If a package is returned to Music Plaza for any of the reasons listed above, the customer is responsible for the full Shipping & Handling charge required to resend the package. Once the returned package has been received at our warehouse and the reshipping fee has been paid, we will promptly resend the order.

Please note that shipping carriers (such as UPS, USPS, and FedEx) generally do not refund the original shipping charges when a package is returned due to an incorrect or incomplete address. In addition, the carrier may charge the shipper a return transportation fee. Therefore, a new shipping charge is required to resend the package.

Order Cancellation After a Returned Package

If you choose to cancel your order after it has been returned due to a customer-caused delivery issue, your refund will be processed as follows:

• The original Shipping & Handling charges are non-refundable.
• A 15% restocking fee, based on the original merchandise total, will be deducted from your refund.
• A return transportation fee.

Our Responsibility

If a package is returned due to an error made by Music Plaza (such as an incorrectly entered shipping address), we will cover all applicable return and reshipping costs. Customers will not be charged any additional fees for mistakes made on our part.

Music Plaza exclusively offers UPS and FedEx as carrier services, ensuring fully trackable and reliable delivery options. It's important to note that these carriers may require a signature from the receiver to facilitate prompt delivery and ensure the security of both customers and Music Plaza.

Music Plaza also provides USPS as a carrier service. Please note that Music Plaza also not responsible for the package that sent via USPS unless that package has been insured.

We are not responsible for any returned package(s) due to incorrect address, absence at the time of the delivery, and other reasons that caused by customers

For more information on shipping rates email support@musicplaza.com

Free Gift and Freebies 

NOTICE: Free gifts are provided as a courtesy and a token of our appreciation for your purchase.

Please make sure to add your free gift to your cart before completing checkout, if your purchase meets the promotion's eligibility requirements. If a free gift is not selected, missed, or forgotten during the checkout process, it is the customer's responsibility and cannot be added after the order has been completed.

Free gifts are offered on a first-come, first-served basis and are available while supplies last. Music Plaza is not responsible if a promotional free gift becomes unavailable due to limited quantities or if the promotional item arrives damaged from the manufacturer or distributor.

Thank you for your understanding and support.

*Music Plaza reserves the right to refuse service to anyone for any reason.
*Store policies are subject to change without any further notice.