Music Plaza FAQ

Music Plaza is operated and based in Koreatown, Los Angeles to provide official released Korean Music goods, CDs, and merchandise across the diverse clientele of fans straight to their door. We receive our items directly from Korea.

We operate an online store (musicplaza.com), an eBay store, an Amazon store, and a single local Music Plaza store located in Koreatown Plaza in the heart of Koreatown, Los Angeles.

Please go to top right of home screen and you can begin registration there.

ONLINE STORE AND LOCAL STORE REWARDS ARE OPERATED AND HANDLED SEPARATELY AND INDEPENDENTLY.  We cannot transfer rewards between local and online stores.

When you sign up for an account, please look in bottom left for the black box labeled V.I.P. Reward Program. Purchasing with us, referring friends, and sharing on social media can earn points towards special rewards and discounts.

Most orders will be processed the next day but can take up to 4 business days, and will be packaged for delivery. You will receive an automated tracking notice email when it is ready to be sent.

** Large order volumes can cause unexpected delays**

For new pre-order items, it will depend on release date and when the shipment arrives from Korea. Although an album might be released in Korea on a specific day, keep in mind that we have to wait for the shipment to arrive of pre-ordered albums from Korea from that day, which can take up to a week. We then process and sort through all preorders for delivery.

Posters will only come in preorders if you chose the Album + Poster Option, either as the version choice in the options menu or if it is posted on a separate website posting.

You will know the preorder comes with a poster if it's specifically stated in the title/product description and the shipping costs will be slightly higher due to the whole package being shipped together in a large box.

If you did not purchase the poster with your order, many posters are posted up for sale separately after all preorders have gone out, so you can place a new order for it separately.

Yes you are supporting them! Album sales are counted for Hanteo and Gaon, but not in real time. To further explain, our purchases of the albums from our suppliers in Korea are already counted towards charts, so your purchase with us counts in advance before you even place your order.

For preorders, our pre-order count totals are given to affiliated partners and contribute to charts.

If you are local to the Los Angeles area and want to avoid shipping, you can choose the option to pick up your item in-store. There is no charge. You will be sent an email notification that your order is ready, so please make sure to provide your email. There is no time limit for in-store pickup, but please do reach out to us if you expect to not be able to pick it up within 1 week of receiving email notification.

**This is ONLY for our individual physical store located in Koreatown Plaza, so if you are out-of-state, this option does NOT apply unless you are visiting Los Angeles around the time your order is ready (please leave a note if this applies to you).  Please reconfirm your order and shipping method when checking out.

Most in-store pickup items are ready after 24 hours and held for a week. You will receive an email from us when it is ready. Please feel free to call the store at 213-385-4725 to check the status in advance.

For preorders, you will receive a pick-up email as well.  

**If you are not able to pick it up in a week, we are able to accommodate within a reasonable time length as long as you let us know in advance. If you can no longer pick up, let us know and we can switch to shipping to your residence.

As of March 5th, 2021, all cancelled orders will be charged a 15% restocking fee.

Please guarantee that you are sure you wish to make a purchase for an item.

A 48-hour grace period will be provided, and if you wish to cancel the order within the time frame (from the time of purchase, as long as it did not ship out), there will be no re-stocking fee.

Please keep in mind that our processing time can range anywhere from a few hours up to 4 business days. 

If your order already gets shipped, your order cannot be cancelled. 

All cancellation requests must be sent to support@musicplaza.com.

Customers are unable to adjust order after it has been processed; we can only do this from our end.

Please provide us with your order number, old address, and new address to support@musicplaza.com.

We will change your shipping address for you. *If you have placed an order that is ready to be shipped and does not contain preordered items, they are already in processing and cannot be guaranteed to be changed. We ask that you get back to us as soon as possible so we can change the address before the order is packed and labeled. *

We continuously receive shipments from Korea and update our website as we receive more information. Please check back on our website for updates or sign up for restock notification email. Feel free to inquire if necessary.

Our online store and physical store in Koreatown are operated independently so for any inquiries about in-store stock, please feel free to call the store at 213-385-4725 or follow the store's instagram at @musicplaza_la

Special items will be qualified for free shipping, and it will specifically state in product description and/or title.

**However, if your order contains items that do not have free shipping, shipping will apply to those items. The item with free shipping will not have shipping charges and will not contribute to your overall shipping charges.

We do ship worldwide, but shipping costs and shipping time varies greatly depending on item size and quantity, such as between an album or a light stick. We offer international shipping by DHL, UPS, and USPS. If you are interested, please feel free to check out and choose international shipping that applies to you. If there are any problems, we would contact you first. *For International shipping, we would like to let all our international customers know in advance that once the package is taken in by the courier,, we are not liable or responsible for any delivery problems once order is out of our access and handled by the courier, as long as correct address is provided by customers. All international orders will come with this tracking of when to expect it.

**Additionally, they may charge additional tax or import fees upon delivery to you, which is completely handled by them, as they calculate it themselves upon processing and delivery to you. These additional fees are not handled by us, nor within our knowledge since this is solely calculated and issued by the courier. Music Plaza is not responsible for the customs fees or any other extra fees charged.

USPS  (United States Postal Service) Media Mail is our standard shipping method, as it is the most cost-effective to transport items like albums, photobooks, and other media items. Lightsticks and related items are NOT available for Media Mail.

UPS (United Parcel Service) is a privately run delivery-company that costs a little more, but has been known to be more trustworthy/reliable.

Each company has various levels of shipping speed, please choose accordingly.

**Expedited shipping does not include day of purchase/weekends (non-business days).

If your order has the wrong item by our fault, please keep it unopened and let us know by email. Please send order number as well. We will work towards getting you the correct item or refund.

We kindly ask all customers who receive their parcels to film unboxing videos of their items from start to finish in order to ensure the best quality control we can have.

Please make sure you film yourself opening the products as your own proof in case you did not receive a photo card or any other inclusions that were supposed to be inside said product.

If you happen to see that you are indeed missing an inclusion, please send us the video file with your order number, and our customer support will gladly help you.

We would like to let you know that any missing items cannot be redeemed without your video proof. Please make sure you film the video starting from before the plastic wrap is ripped.

The outer box for an item is for protection, and is only made for the real products inside the package. Although we do have a quality control team that checks all items before shipping out, Music Plaza cannot be responsible for minor scratches and bents made during transit from Korea to our facilities here in Los Angeles.

When we package orders, we ensure that it is safely wrapped and there is no external damage. We are not liable for damage caused by delivery services while in transit to you or internal defects by manufacturer. Please contact us for further inquiry.

We kindly ask all customers who receive their parcels to film unboxing videos of their items from start to finish in order to ensure the best quality control we can have.

Please make sure you film yourself opening the products as your own proof in case you did not receive a photo card or any other inclusions that were supposed to be inside said product.

If you happen to see that you are indeed missing an inclusion, please send us the video file with your order number, and our customer support will gladly help you.

We would like to let you know that any missing items cannot be redeemed without your video proof. Please make sure you film the video starting from before the plastic wrap is ripped.

The outer box for an item is for protection, and is only made for the real products inside the package. Although we do have a quality control team that checks all items before shipping out, Music Plaza cannot be responsible for minor scratches and bents made during transit from Korea to our facilities here in Los Angeles.

As we receive and send our albums completely sealed, we cannot tell how it is like inside. There are rare cases when there are defects and missing items due to production and distribution in Korea, but we resend items based on exterior. Please send pictures and email us at support@musicplaza.com and we will work on resolving your order.

When albums are released, extra official items may be given with the album such as card sets, stickers, stands, etc. Additionally, you can purchase the ALBUM + POSTER SET to receive a poster.  However, this is specific to only preorder period, which is a limited time length.

We cannot always tell, but most likely they will. However, there may be cases when photocards/etc. are no longer given in certain older albums due to stopped printing from Korean manufacturers/not first press.

Our goal is to always send a response within the same day, but may take longer based on inquiry type. Kindly feel free to give a nudge if we have not gotten back to your first email.

However, we are away from emails and chats on weekends (non business hours) so we ask for your kind understanding and patience as we work to resolve emails from weekends the next business day.

Due to the amount of orders daily, it is not always possible to fulfill bias requests, especially if album covers do not show any indication of individual member. Individual bias poster requests are more feasible, but also not guaranteed. However, feel free to leave a note when ordering as it does not hurt to try.